Mistake #4: Not Getting Rid of the Wrong People
Managers hate to fire people. They debate, ponder, worry, procrastinate and agonize over it. Their angst is palpable. They hire consultants to tell them what to do – and then ignore the obvious advice. They put up with extraordinarily poor performance because (as I was once told), they don’t have the ‘chutzpah’ to make the required decision.
The rest of the organization watches in bewilderment as the poor performer drags everyone else down, waiting for management to ‘do something’. The most relieved person in the world is a manager the day after they’ve fired someone. The weight is off their shoulders.
Our advice: Flag poor performance early on. Advise the employee what they are doing wrong, and how to correct it. Provide support and training. Follow up. Document it. Advise the employee of the consequences if the behavior continues. Introduce progressive discipline. Get some advice. Obtain input and guidance from others. If the problem persists, make the decision. Design an appropriate termination package and exit the employee.